Contact Us

If you have any questions about ordering self hypnosis downloads or CDs or if you are requesting any information regarding our products then please see the help centre.   If you cannot find the product you are looking for you can contact us for help

sales@rachaeleccles.com

 

Here you can find technical support with your download

 

Shipping – Delivery Policy

Downloads are delivered automatically via email.  If you have not received your download link within half an hour, please visit the help page or contact us.

We ship our CDs worldwide, they are dispatched within 48 hours of purchase.  The postal service we use is Royal Mail standard 1st or 2nd class in the UK, or standard Royal Mail Airmail worldwide. If you pay for premium shipping your item will go tracked and signed.

 

How long will it take?

If you are in the UK and you choose standard shipping your package will usually arrive within 5 working days.  Choose “UK fast track” if you want it quicker and we will ship your package first class the same day (Mon – Fri) if your order is completed before 1 pm.

If you are purchasing from outside of the UK and you choose “standard airmail” your package will usually arrive within 10 business days. However, if you want your item to arrive more quickly you should choose the tracked option, as this will usually take 5 working days.


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