Where is my download?
When you complete your purchase you are taken to a page with the link or links to the file/s you purchased. If you click these links you can download the files to your computer or laptop and then transfer to other devices as you wish.
If you missed it, or want to download it again, you should find the links in a email after purchase. Sometimes this email goes in spam folders. If you want to ensure you receive emails from us then please add our email address to your contacts, it is firstname.lastname@example.org.
My link expired! Is that all I get?
No. The link is there to download the product you purchased. If you prefer to stream the audio then eventually the link will expire, but all you need to do is let us know your order number and we will happily reset it for you.
I lost the download, do I have to pay for it again to access it?
Definitely not. If you bought a download from us and you lose it, all you need to do is let us know the order number or the titles and your email address and we will set up a replacement link for you to access the files again.
How do I get this audio file on my phone?
If it is an android phone then you should be able to plug your device into the computer using the USB cable and then drag and drop the audio files into the folder where you would normally place audio files or music. You should then be able to listen to the recordings on your phone. If you have an iPhone then its a little different, please see the next item for help with that.
A note about iPads & iPhones
download to one of these devices you will need to either initially
download it onto a desktop computer or laptop and then transfer to
other devices, or you can download something called "Dropbox"
which is a cloud facility designed for ipads and iphones and it is
How to set up DropBox
So to set it
up get your ipad and sit at your desktop computer or laptop as you
will need both to set this up. Follow these steps:
Is your question not listed here? Email us: email@example.com